Welcome to SMIArms.com, a division of Signature Manufacturing.

Cart:

0 item(s) - $0.00
You have no items in your shopping cart.

Customer Service

Outstanding Customer Service is among our top priorities here at SMI. Our goal is to ensure that every single customer experience - regardless of the size or contents of your order - is exceptional and rewarding. We constantly strive to meet - and exceed - our customer's expectations, and are confident that our customers will agree - we offer a level of customer service that is simply unparalleled in the firearms industry.
  • Shipping & Delivery

    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. NOTE: For items that are in stock, you will need to place your order before 2pm central time in order for us to get your order out the same day.

  • Privacy & Security

    We may collect the following information:

    • Name
    • Contact information, including email address
    • Demographic information such as postcode, preferences and interests
    • Other information relevant to customer surveys and/or offers

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
    • We do not share your contact information.  Period!

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    For more information please see our Privacy Policy

  • Returns & Replacements

     For Retail Customers: 

        SMIARMS.COM offers a retail sales 30 day return, refund and exchange policy for damaged or mis-labeled products only. You must contact (email or phone) SMIARMS.COM prior to any return, refund, or exchange to receive a RMA number. All returns must include the original receipt and invoice, along with the billing address, shipping address, contact phone numbers, contact emails, and RMA number. The RMA number which must be obtained from SMIARMS must appear on the outside of the packaging used to return the product.  If the RMA number is not on the outside of the packaging and clearly legible, the package will be refused.  Providing an RMA number and receiving the RMA package is not an admission by SMI or SMIARMS that the product is damage, mis-labeled or in any way deficient.  It is instead a method for SMI/SMIARMS to examine the product in question and make a determination of same.  Returns, refunds, and exchanges will take up to two weeks, not including transit times.

     Items that are unused and in the original sealed packaging and are mis-labeled can be returned subject to a 0% restocking fee. If the packaging has been opened or damaged on the unused product, the product can be returned subject to a 25% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product. Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom configured products, used products, special orders, and items sold "as is" or "used".

     If you wish to exchange the unused, uninstalled, and unopened items, you will receive an in store credit for the returned products. The in store credit will be issued via email and can be applied toward future purchases. It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels. SMIARMS.COM cannot be responsible for any packages that are lost while being shipped to us. Please note that the USPS Priority Mail does not offer tracking capabilities on packages, and they will only initiate a trace on packages after a 30 day waiting period.

     

    For Commercial Customers:

         If you are the original commercial purchaser of a SMI/SMIARMS product and within 5 calendar days of the receipt of product from SMI/SMIARMS, you believe that the product you purchased is in some way defective, you may contact SMI/SMIARMS and request an RMA number to return the product for investigation of your claim of defective product.  You must do this in writing stating what you believe is wrong with the product.  SMI/SMIARMS will as its’ discretion, provide an Rma number.   Providing an RMA number is not an admission of any defect in the product, but is the way for us to examine the product to determine if it is defective.  Once we receive the product we will inspect and sometimes even function test the product for any issues which would cause the product not to function.  The nature of such testing can result in a used part.  If we determine that such an issue exists, we will send a replacement product to the customer.  If we determine that the product is not defective, we will contact the customer and arrange to send back the product.  Should the customer wish a refund rather than the return of product, SMI/SMIARMS will at its’ discretion offer the alternative of a refund of the purchase price of 25% - 50% of the original price paid to SMI by the customer  excluding shipping.  These terms of this refund policy shall apply regardless of the method of payment by the customer. 

     SMI/SMIARMS does offer to help problem solve issues that arise from the assembly of firearms or firearms parts assemblies from disparate parts manufacturers that often result in stacking tolerance issues.  SMI/SMIARMS will work via phone or video with the commercial customer to help determine the issue and solution to the customers issue.  We will even, in some circumstances, offer to problem solve the entire firearm by having the customer ship it to us for evaluation.

  • Ordering

    Simply browse the product categories that interest you. Once you've located an item to order, click on the "Add to Cart" button. You'll immediately be taken to the "View Cart" screen where you can verify the item you have selected, remove the item or adjust quantities. From the view cart screen you can either continue shopping and select additional items or checkout.

    If you have any questions concerning the checkout process feel free to Contact Us.

  • Payment, Pricing & Promotions

    SMIARMS.COM strives to offer the best product quality and value on the market. We will do our best to hold prices to an affordable level, however, due to the volatile nature of this industry, prices may be adjusted at any time.  Since we only take orders for products we have in stock, we will collect payment at the time your order is placed.

  • Viewing Orders

    You can view your orders by logging on and then clicking “My Account” at the top of the page.  You will see a list of recent orders showing their status. For more information on a specific order click on “View Order”.

  • Updating Account Information

    You can view your account information by logging on and then clicking “My Account” at the top of the page. Then click Account Information on the left navigation menu. You will also see several other items in the left menu related to your account on SMIARMS.COM.