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Return Policy

Return Policy:  (the terms of this policy are binding on the customer and the seller)

For Retail Customers: 

    SMIARMS.COM/SMI/SMIARMS offers a retail sales 30 day return, refund and exchange policy for damaged, defective or mis-labeled products only. You must contact (email or phone) SMIARMS.COM prior to any return, refund, or exchange to receive an RMA number. All returns must include the original receipt and invoice, along with the billing address, shipping address, contact phone numbers, contact emails, and RMA number. The RMA number which must be obtained from SMIARMS must appear on the outside of the packaging used to return the product.  If the RMA number is not on the outside of the packaging and clearly legible, the package will be refused.  Providing an RMA number and receiving the RMA package is not an admission by SMI or SMIARMS that the product is damaged, mis-labeled or in any way deficient.  It is instead a method for SMI/SMIARMS to examine the product in question and make a determination of whether the product is damaged, defective or mis-labeled.  Returns, refunds, and exchanges will typically take two weeks, not including transit times.

 Items that are unused and in the original sealed packaging and are mis-labeled can be returned subject to a 0% restocking fee. If the packaging has been opened or damaged on the unused product that is mis-labeled, the product can be returned subject to a 25% restocking fee (75% of the price paid for the product would be refunded). The return must include accessories, manuals, documentation, and registration that were shipped with the product. Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom configured products, used products, special orders, and items sold "as is" or "used".  Products that SMI determines to be damaged prior to shipment to the Customer or that SMI determines are defective will be replaced by SMI.  Where SMI determines a product is not  damaged or defective, SMI will contact the customer to arrange the return of the product to the customer.  SMI will not refund any part of the purchase price for a product that is sent to SMI as damaged or defective and that SMI determines is not damaged or defective regardless of the method of payment by the customer.

 If, within 5 days of you receiving the product, you wish to exchange any unused, uninstalled, and unopened items that are not mis-labeled, damaged or defective, you must contact us and request such an exchange within 5 days of when you received the product.  At SMI's discretion You may receive an in store credit for the returned products. The in store credit will be issued via email and can be applied toward future purchases. It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels. SMIARMS.COM cannot be responsible for any packages that are lost while being shipped to us. Please note that the USPS Priority Mail does not offer tracking capabilities on packages, and they will only initiate a trace on packages after a 30 day waiting period.

 For Commercial Customers:

     If you are the original commercial purchaser of a SMI/SMIARMS product and within 5 calendar days of the receipt of product from SMI/SMIARMS, you believe that the product you purchased is in some way defective, you may contact SMI/SMIARMS and request an RMA number to return the product for investigation of your claim of defective product.  You must do this in writing stating what you believe is wrong with the product.  SMI/SMIARMS will as its’ discretion, provide an RMA (Return Merchandise Authorization) number.   Providing an RMA number is not an admission of any defect in the product, but is the way for us to examine the product to determine if it is defective.  Once we receive the product we will inspect and sometimes even function test the product for any issues which would cause the product not to function.  The nature of such testing can result in a used part.  If we determine that such an issue exists, we will send a replacement product to the customer.  If we determine that the product is not defective, we will contact the customer and arrange to send back the product.  Should the customer wish a refund rather than the return of product, SMI/SMIARMS will at its’ discretion offer the alternative of a refund of 25% - 50% of the original price paid to SMI by the customer for the product, excluding shipping.   These terms of this refund policy shall apply regardless of the method of payment by the customer. 

 SMI/SMIARMS does offer to help problem solve issues that arise from the assembly of firearms or firearms parts assemblies from disparate parts manufacturers that often result in stacking tolerance issues.  SMI/SMIARMS will work via phone or video with the commercial customer to help determine the issue and solution to the customers issue.  We will even, in some circumstances, offer to problem solve the entire firearm by having the customer ship it to us for evaluation.